Frequently Asked Questions

What is The Delightful Desk?

The Delightful Desk is a subscription box that ships out monthly. We cater towards the working gal, whether it be in an office or someone who works from home. Our desks become an extension of our personalities - a second home -  and we’re excited to bring function and fun to your everyday workspace. Every month, we curate a different box full of hand selected top quality items to be delivered right to your front door. Items in our boxes will be a mixture of chic desk supplies, organizers, fun office gadgets/knick knacks, tech items, and tips and tools to make the best out of your workday.

How does it work?

There are 4 plans available for you to choose from: Monthly , 3 months, 6 months, or 12 months. Subscriptions auto-renew according to your plan at the end of the subscription cycle. You can cancel anytime before your renewal date (25th of the month) to not be renewed. For multiple month subscriptions, you can cancel anytime, however you will still receive the remaining boxes from your prepaid multiple month subscription and then your subscription will end. For example, if you choose a 3 month subscription at checkout and want to cancel after the 2nd month- you will still receive your 3rd prepaid box. After your 3rd final box, you will not be rebilled and your subscription will end. You can also purchase one-time gift subscriptions that do not auto-renew! Simply choose "this is a gift" option at checkout and your gift will automatically expire at the end of the prepaid period if you do not select the auto-renew option. With this option, there's no need to log onto your account to cancel!

Can I purchase a one-time The Delightful Desk box that does not auto-renew?

Absolutely! To purchase a box that does not auto-renew, simply select the "give a gift" option at check-out. Gift subscriptions automatically expire at the end of their subscription period and does not auto renew UNLESS you check the box that states you wish for the gift subscription to auto-renew at checkout. Otherwise, your gift subscription will expire once the subscription period is over and there is no need to cancel!

What if I need to skip a month or put my subscription on hold?

You can skip a month (or more) of your subscription by logging onto your account and clicking "skip a month", or emailing us at hello@thedelightfuldesk.com - Please ensure you opt to skip a month BEFORE your renewal date if you wish to skip the next box. To put your subscription on hold until further notice, please feel free to email us!

How long does it take to receive my box each month?

We ship our boxes between the 15th and the 18th of each month. You should receive your box within 3-7 business days. 

When is my renewal date?

If you purchased a The Delightful Desk subscription, your subscription will renew on the 25th of the month in which your subscription period ends. Example: You purchased a monthly subscription on June 10th - we will ship your box on June 15th, and your next renewal will be June 25th for our July box shipping July 15th. Still not sure? You can always log into your account to see your renewal date at anytime.

Oh no! I forgot to cancel my subscription before it renewed. Can I get a refund?

Unfortunately, we cannot issue refunds for subscriptions. Again, please mark your calendars to make sure you are on top of your auto-renewing subscription.If you accidentally ordered more than one subscription, please email us before shipping date, and we will refund you for the extra order. 

What are your Shipping & Billing Policies?

We ship on around the 15th of every month, and shipping costs are included in the price. You are charged immediately when you order, and automatically re-billed monthly on the 25th of your renewal month. You can log into your account to see your renewal date at anytime. Please ensure your address is correct at check-out. The Delightful Desk is not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to invalid address, a reshipping and handling fee of $8.95 will be charged to reship the package.

Do you ship internationally?

Not at this time. We hope to in the near future.

When is the cut off date to order this month's box?

The cut-off date to order is the 12th of each month, as we ship on the 15th of each month. 

What if I moved and need to change my address?

You can change your address by logging onto your account, or emailing us at hello@thedelightfuldesk.com - The cut off date to change your address for the month's box is on the 12th of each month. After successfully changing your address, you will receive a confirmation email with your address change. Please ensure that confirmation email reflects the correct new address, and feel free to email us if you need assistance!

What if I subscribe and then cancel right away?

Once you subscribe your account is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will still receive a box. If you cancel because you have changed your mind and wish to be refunded and not receive a box, you must email us immediately at hello@thedelightfuldesk.com and request a refund via email as refunds must be manually processed. Refunds will be provided if you email us directly requesting a refund for your order or renewal within 24 hours. 

How do I cancel my subscription?

You can cancel by logging onto your account and clicking "cancel". If you need any assistance, email us at hello@thedelightfuldesk.com and we're happy to help!

How do I reactivate my subscription?

You can reactivate your subscription at any time by logging onto your account and clicking "reactivate", or emailing us at hello@thedelightfuldesk.com - Your card will automatically be charged upon reactivation of your subscription.

What is your refund policy?

We honor full refunds within 24 hours of placing your order/renewal. You must email us immediately within 24 hours of your order at hello@thedelightfuldesk.com and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back into your card. After 24 hours, we cannot issue refunds for subscriptions. Again, please mark your calendars to make sure you are on top of your auto-renewing subscription. If you accidentally ordered more than one subscription, please email us.

What if my box is lost/stolen?

Every The Delightful Desk comes with tracking, and is domestically insured by USPS up to $100. The Delightful Desk is not responsible for lost/stolen packages once marked as delivered by USPS or inaccurate addresses entered by the buyer. All claims for lost/stolen items can be made through USPS's official website using your tracking number or made at your local post office. Please ensure there is a secure location for you to receive packages, or request boxes to be held at your local post office for pick up to ensure safe delivery.

What if my account has insufficient funds when I subscribe or when I am re-billed?

If your card is declined for insufficient funds or is expired during your renewal period, The Delightful Desk will automatically keep trying up to 10 times over the course of 11 days to renew your subscription. If we are still unsuccessful after the 10th try, we will automatically move your subscription renewal to the next month and will repeat the process of renewal again. If your renewal remains unsuccessful, then your subscription may automatically expire or be cancelled. Please ensure your credit card information is up to date to be successfully renewed. The Delightful Desk is not responsible for any overdraft charges from banks or credit cards. 

More questions? We're always here to help! Contact us at hello@thedelightfuldesk.com

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